Refund Policy

Odyssey is a digital platform that enables users to book third-party services such as stays, sports venues, and local experiences. As we do not operate or manage the services listed on our platform, refunds are subject to the terms and conditions set by each vendor.

1. Eligibility for Refund

You may be eligible for a full or partial refund under the following circumstances:

  • Service Not Provided: If you arrive at the booked location and the vendor does not honor or deliver the booked service (e.g., closed premises, service cancellation without prior notice).
  • Significant Misrepresentation: If the booked service is materially different from what was described in the listing.
  • Force Majeure: In cases of severe weather, natural disaster, or government-imposed restrictions that prevent the service from being delivered or used (subject to review).
  • Booking Errors or Duplicate Charges: If a technical issue on our platform causes you to be charged multiple times or booked incorrectly.

All refund requests are subject to verification and must include sufficient evidence such as:

  • Proof of arrival at the location
  • Communication with the vendor
  • Photographic evidence (where applicable)

 

2. Non-Refundable Situations

Refunds will not be issued for the following:

  • No-shows or late arrivals
  • Voluntary cancellations outside the vendor’s cancellation window
  • Partial use of the service (e.g., leaving early)
  • Dissatisfaction with personal preference (e.g., ambiance, weather, mood)
  • Purchases marked as non-refundable by the vendor during booking

 

3. Cancellation Terms

Each vendor sets their own cancellation and refund policy, which will be stated in the product description.

  • If a vendor specifies a cancellation policy, that policy will apply.
  • If a vendor does not provide a cancellation policy, Odyssey’s general cancellation policy will apply which is Free cancellation up to 14 days prior to the booking date.

 

Some listings may offer:

  • Free cancellation up to a certain period before the scheduled date
  • Partial refunds with a cancellation fee
  • Strict no-cancellation, no-refund policy

 

4. Refund Process

If you are eligible for a refund:

  • Please contact us at thestaysavvy@gmail.com within 48 hours of the issue occurring.
  • Include your booking reference number, supporting evidence, and a clear explanation of the issue.

Once your request is reviewed:

  • If approved, refunds will be processed to your original payment method.
  • Processing times may vary depending on your bank or payment provider (typically 5–10 business days).

 

5. Late or Missing Refunds

If you haven’t received your refund:

  1. Check your bank account or credit card statement.
  2. Contact your payment provider for processing status.
  3. If still unresolved, email us at thestaysavvy@gmail.com for further assistance.

 

6. Contact Us

If you have questions or need help with a refund or cancellation, contact our support team:

Odyssey Support
Email: thestaysavvy@gmail.com